DXC Technology Functional Consultant III, CRM-JPS in Tampa, Florida
Summary of Position:
•Will be part of one or multiple teams that will use problem solving skills to develop and implement Dynamics CRM solutions for Tribridge customers utilizing Tribridge Methodology.
•Majority of time will be spent executing tasks related to customer solution delivery.
•Will be focused on the design, development, implementation, and maintenance of infrastructure solutions and requirements that support Dynamics CRM.
•Acts as a bridge between all departments within the CRM Practice, including Sales, Customer Care, and Delivery Teams.
•Serves as an internal subject matter expert and supports all company activities including but not limited to system implementations, integrations, and process consultations.
•Will be expected to participate in team building and to develop team and customer relationships. The Technical Consultant III ensures that all activities are carried out in an efficient, cost-effective manner.
•Proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks.
•Will be expected to be a Peer Partner to newly hired team members.
•Reports to a Director, Practice Manager, or senior team member.
•Utilizes applicable Tribridge Methodology phases, activities and tasks to deliver quality work products for clearly defined projects in one of the following areas – Analysis, Design, Testing, Implementation, Support, and Maintenance.
•Understands customer needs. Perform gap analysis between package functionality and customer requirements.
•Understands documentation standards, and is able to create all standard project documentation.
•Responds promptly and professionally to customer requests or inquiries seeking guidance from Project or Practice Management as appropriate
•QA’s project efforts and documentation to ensure project decisions/deliverables are sound
•Trains users on new processes and product
•May be expected to perform project management duties on smaller, less complex projects (develop project plans, manage budget/actual and scope of work, approval of project-related T&E)
•Provides excellent service to internal and external customers. Keeps customers up-to-date on the progress of the service they are receiving and changes that may effect them.
•Prioritizes customer issues and addresses most pressing concerns
•Utilizes both formal and informal channels to facilitate the progress of work. Interprets and integrates multifaceted information from varied sources on a range of complex issues.
•Actively establishes relationships with all levels within the customer organization
•Maintains continuous, open, consistent professional communication with customers, peers and management. Openly listens to others and checks understanding.
•Continues to acquire and apply new knowledge and learning
•Demonstrates proficiency in practice technology. Understands business process and relates knowledge to product functionality.
•Defines business requirements for technical solutions or alternatives. Can identify and help design customizations, workaround, or enhancements required to meet customer needs.
•Leads project teams through design workshops and pilot environments
•Develops data conversion and testing strategies
•May perform product demonstrations
Minimum Requirements – Education, Skill & Abilities:
•Associate’s Degree in Business, Computer Science, MIS or equivalent combination of education and experience
•Minimum 4 years’ experience installing CRM's 2 most current versions
•Experience in one or more of the following: Jscript, Scribe, SQL Server Reporting Services (SSRS)
•Experience with integration tools and 3rd party add on modules required
•Knowledge of CRM customization tools required
•Intermediate technical ability in installing Dynamics CRM and underlying infrastructure requirements.
•Minimum 1 year experience working in a virtual environment
•2 years of related experience that includes experience in all required technical skills
•Proficient in Microsoft Office applications
•Excellent communication and relationship building skills
•Excellent problem solving and analytical skills
•Strong time management and organizational skills
•Valid Driver’s License required
Preferred Requirements– Education, Skill & Abilities:
•Bachelor’s Degree in Business, Computer Science, MIS or equivalent combination of education and experience
•Microsoft Certified Solutions Expert (MCSE) Experience with other Dynamics solutions (AX, SL, NAV, CRM) a plus
•Minimum 4 years consulting organization experience preferred
•Experience with at least one SQL tool: SQL Server Reporting Services, SQL Integration Services and SQL Analysis Services
•Experience with Windows Server/Active Directory/Internet Information Services installation and configuration required
•Office/Home Environment or Customer Site
•Up to 70 % travel dependent on practice and geography of project assignment. May include overnight or additional driving time. 100% travel can be expected in smaller defined time frames.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities