DXC Technology Functional Consultant II, CRM-JPS in Tampa, Florida
Summary of Position:
The Consultant II will be part of one or multiple teams that will use problem solving skills to develop and implement Dynamics CRM solutions for Tribridge customers utilizing Tribridge Methodology. The majority of the Consultant II's time will be spent executing tasks related to customer solution delivery. The Consultant II ensures that all activities are carried out in an efficient, cost-effective manner. The Consultant II acts as a bridge between all departments within the Enterprise, including Sales, Customer Support, and Partners. The Consultant II serves as an internal subject matter expert and supports all company activities including but not limited to system implementations, integrations, and process consultations. The Consultant II will be expected to participate in team building and to develop team and customer relationships. The Consultant II will proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks. The Consultant II will be expected to be a Peer Partner to newly hired team members. The Consultant II reports to the Practice Manager.
•Utilizes applicable Tribridge Methodology phases, activities and tasks to deliver quality work products for clearly defined projects in one of the following areas – Analysis, Design, Testing, Implementation, Support and Maintenance.
•Understands customer needs. Helps perform gap analysis between package functionality and customer requirements.
•Participates in creating project specific documentation.
•Responds promptly and professionally to customer requests or inquiries seeking guidance from Project or Practice Management as appropriate
•QA’s project efforts and documentation to ensure project decisions/deliverables are sound
•Assists with training of users on new processes and product
•Provides excellent service to internal and external customers. Keeps customers up-to-date on the progress of the service they are receiving and changes that may effect them.
•Prioritizes customer issues and addresses most pressing concerns
•Utilizes both formal and informal channels to facilitate the progress of work. Interprets and integrates multifaceted information from varied sources on a range of complex issues.
•Actively establishes relationships with all levels within the customer organization
•Maintains continuous, open, consistent professional communication with customers, peers and management. Openly listens to others and checks understanding.
•Continues to acquire and apply new knowledge and learning
•Demonstrates proficiency in practice technology. Understands business process and relates knowledge to product functionality.
•Defines business requirements for technical solutions or alternatives. Can identify and help design customizations, workaround, or enhancements required to meet customer needs.
•Leads project teams through design workshops and pilot environments
•Develops data conversion and testing strategies
Minimum Requirements – Education, Skill & Abilities:
•Bachelors’ Degree in Business, MIS, Computer Science or equivalent combination of education and experience
•Minimum 2 years experience implementing Microsoft Dynamics CRM required
•Minimum 1 years consulting experience required
•Intermediate knowledge of sales management, marketing and/or customer service business processes
•3 certifications spanning at least 2 of the most current versions of Dynamics CRM
•Experience with 1 of the 2 most recent versions of Dynamics CRM
•Minimum of 2 years’ experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal).
•Experience in one or more of the following: •Jscript experience
•SQL Server Reporting Services (SSRS) experience
•Minimum 1 year experience working in a virtual environment
•Proficient in Microsoft Office applications
•Excellent communication and relationship building skills
•Excellent problem solving and analytical skills
•Strong time management and organizational skills
•Valid Driver’s License required
Preferred Requirements– Education, Skill & Abilities:
•Master’s Degree or higher in Business, MIS or Computer Science
•Large Consulting/Big Four consulting experience
•Office/Home Environment or Customer Site
•Up to 80 % travel dependent on practice and geography of project assignment. May include overnight or additional driving time. 100% travel can be expected in smaller defined timeframes.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities