Sykes Director, Global Compliance Financial Services in Tampa, Florida

308BR

Title:

Director, Global Compliance Financial Services

Country:

United States

Job description:

This position will be responsible for the administration of internal and external financial services regulatory compliance controls for the company, globally. Such responsibility will include, but not be limited to, developing financial compliance controls with respect to: Anti-Money Laundering laws, Consumer Leasing, Federal Consumer Financial Laws, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Gramm-Leach Bliley Act, the Telephone Consumer Protection Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Electronic Funds Transfers and the Truth in Lending Act . Additionally, this position will be responsible for developing and implementing financial services compliance controls based on foreign laws and regulations where the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Adheres to SYKES policies on ethics and integrity.

  • Designs and implements compliance policies and procedures along with compliance-based education a training programs.

  • Assess the effectiveness of the company’s compliance program (including its Compliance Management System, Staffing, and Management) against regulatory standards and expectations

  • Evaluates the company’s ability to identify, measure, monitor, and mitigate risks related to consumer compliance.

  • Develops internal control processes, compliance monitoring, auditing and remediation mechanisms that ensure organizational compliance with regulatory requirements.

  • Identifies potential issues and problems associated with financial services compliance and subsequently develops strategies to resolve them.

  • Ensures all aspects of client contractual compliance and the integrity of metrics reporting.

  • Develops compliance reporting and response processes to resolve internal and external complaints.

  • Provides expertise and direction to the Ethics & Compliance Department and Business units which relate to or impact the Company’s compliance with the federal laws across collections program.

  • Reviews and develops or revises policies and procedures relating to consumer regulations such as, but not be limited to, Anti-Money Laundering laws, Consumer Leasing, Federal Consumer Financial Laws, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Gramm-Leach Bliley Act, the Telephone Consumer Protection Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Electronic Funds Transfers and the Truth in Lending Act, Unfair, Deceptive, Abusive Act or Practices.

  • Ensures departmental activities adhere to internal policies and are compliant with federal, state, and/or local regulatory requirements, including the FDCPA.

  • Develops strategies for maintaining compliance of the collections group without negatively impacting performance.

  • Establishes quality and performance standards, tracks progress, and presents findings to senior leadership.

  • Assists in responding to both internal and external regulatory inquiries concerning federal regulatory compliance.

  • Coordinates with Risk Management and Compliance Monitoring to maintain policies, procedures and testing and monitoring.

  • Works closely with Quality and Business units to put controls and audits in place to avoid exposure for the company and manage the company risk.

  • Communicates compliance findings and work in developing policies and procedure/training content around findings/observations.

  • Promotes and underscores the overall importance of federal regulatory compliance, and build upon our established compliance culture.

  • Reports, as determined by the Head of Ethics & Compliance, compliance reviews, findings and remediation plans to the company’s clients.

  • Engages in client compliance audit processes.

  • Attends client Quarterly Business Reviews, as needed.

  • Leads and directs the work of other employees.

  • May perform other additional duties and responsibilities as assigned.

Requisition #:

308BR

State/Province:

Florida

Site:

Tampa

Address:

400 North Ashley Drive

City:

Tampa

Zip/Postal Code:

33602

Travel required:

Up to 50%

Job category:

Legal/Regulatory

About SYKES:

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement:

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience:

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree in a related field and demonstrable role-related certifications in a compliance, operational program management or finance related field required. Five years plus United States financial services experience and regulatory compliance experience with escalating levels of responsibility required; or equivalent combination of education and experience.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Thorough understanding of Anti-Money Laundering laws, Consumer Leasing, Federal Consumer Financial Laws, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Gramm-Leach Bliley Act, the Telephone Consumer Protection Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Electronic Funds Transfers and the Truth in Lending Act and all current and future federal and state laws and regulations applicable to the Services.

  • Thorough understanding of FDCPA and state laws governing collections.

  • Experience in collections - worked with Dialer and Manual based collections inbound/outbound.

  • Advanced knowledge of regulatory compliance relating to federal lending laws.

Extensive knowledge of federal laws governing Financial business processes including understanding and identification of associated risks, recommended controls, focused training, and testing/monitoring of;

  • Anti-Money Laundering laws

  • Consumer Leasing

  • Electronic Funds Transfers and the Truth in Lending Act

  • Federal Consumer Financial laws

  • Fair Credit Reporting Act

  • Fair Debt Collection Practices Act

  • Gramm-Leach Bliley Act

  • Telephone Consumer Protection Act

  • Unfair, Deceptive, Abusive Act or Practices

  • Experience with state and/or federal examinations, risk assessments, end-to-end assessments is preferred.

  • Comprehensive knowledge of company policies, procedures, and practices.

  • Must be highly conversant and experienced in business concepts, processes and procedures.

Desired qualifications, skills and experience:

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

DISCLAIMER:

The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.